Delivery & Collection
FAQs
Delivery & Collection
Gas delivered next working day
We use our own vehicle fleet to deliver your gas cylinders. Delivery charges will apply which cover both delivery and collection of empties.(Please note, for a small number of customers, this may not be possible due to location. Please check expected delivery date in your Order Summary).
Questions About Delivery & Collection
- What are your delivery options and charges?
- How do I check the delivery status of my order?
- How do I change or update my delivery details online?
- Do you deliver outside of South Africa?
- How can I arrange an emergency delivery?
- I missed the delivery of my order, how can I arrange re-delivery?
- Can I collect an order?
- An item is missing from my order, what should I do?
1. What are your delivery options and charges?
Industrial gas cylinder delivery
We use our own vehicle fleet to deliver your gas cylinders. Orders placed before 3pm on a working day will typically be delivered the next working day. Delivery charges will apply which cover both delivery and collection of empties. If you have opened an Afrox account online and placed an order before 3pm on a working day, this will typically be delivered the next working day. Any accounts opened and orders placed after 3pm will be delivered the day after the next working day.
Special gas cylinder delivery
Special gases that are available to order online will typically be delivered the next working day when orders are placed before 3pm on a working day. Other special gases are made to order and typically 1-2 weeks lead time. Please contact our special gas team on 011 821 3028 for more information. Delivery charges will apply which cover both delivery and collection of empties.
Liquid and dispense gas deliveries
These are provided through our managed services Cyrospeed and Sureserve respectively.
Gas delivery charges
Please refer to our Standard Rates for the latest charges
Equipment & safety products delivery
Orders placed online will normally be delivered to your door within 24 - 48 hours. This delivery time applies to orders placed on Monday to Thursday before 3pm. Orders outside these times and on public holidays may take longer.
Delivery options for online Equipment & Safety products
Please refer to our Standard Rates, for delivery orders. This cost will not apply should you prefer to order online and collect your order at your nearest branch.
2. How do I check the delivery status of my order?
You can check the delivery status of your order online through the orders and deliveries page this also provides the details of when an order was delivered.
3. How do I change or update my delivery details online?
If you are an existing Afrox account customer you will not be able to update your delivery address details online, you will be able to send a request to our customer service team by using either the contact enquiry form which is also accessible from your account profile or from checkout.
4. Do you deliver outside of South Africa?
Unfortunately, we cannot deliver to addresses outside of South African borders
5. How can I arrange an emergency delivery?
Call customer services on 011 821 3028.
Afrox does not guarantee emergency delivery however will make all reasonable endeavours to ensure your continuity of supply. Afrox reserves the right to charge appropriately.
There will be a greater chance of securing a next working day delivery if you place an order by 5pm, although please be aware that geographical restrictions will apply in locations that are a significant distance from a Afrox site, and while we will make every effort to ensure your supply, next working day delivery is not always possible to secure.
Next working day delivery cannot be arranged for made-to-order products. The delivery time will quoted at the time of order.
6. I missed the delivery of my order, how can I arrange re-delivery?
Equipment and Accessories
In the event of unsuccessful deliveries, please contact us on 011 821 3028 to rearrange delivery.
Gas
Our team will rearrange the delivery for the next available delivery day in your area. If you have not received a call, then please contact us on 011 821 3028.
7. Can I collect an order?
Equipment and Accessories
We don't currently offer Click & Collect from online orders. Not all our products are available to buy in store. You can find your nearest outlets using Store Finder. You will then need to contact the store direct to check availability for collection.
8. An item is missing from my order, what should I do?
Check your order, it may be a split delivery otherwise contact our customer service team on 011 821 3028 and have your order reference number to hand.
Contact
